Refund and Returns Policy

Effective Date: January 3, 2025

At DesignPariz, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a 30-day return policy to ensure that you can return or exchange your items with ease. Please read through our refund and returns policy below to understand the process and requirements for returns.

1. Eligibility for Returns

  • Timeframe:
    Returns must be initiated within 30 days from the date of delivery.

  • Condition of Items:
    To be eligible for a return, the product must be unused, in the same condition that you received it, and in its original packaging. Items that show signs of wear or have been used will not be accepted for returns.

  • Non-Returnable Items:
    Certain items are non-returnable, including:

    • Personalized or custom-made items
    • Gift cards
    • Clearance or final sale items

2. How to Return an Item

If you wish to return an item, please follow the steps below:

  • Contact Us:
    Contact our customer service team at [email protected] or call (315) 626-6869 to initiate the return process. Please provide the order number and details about the item you wish to return.

  • Return Authorization:
    After contacting us, you will receive a Return Merchandise Authorization (RMA) number and further instructions on how to return your product. Returns without an RMA number will not be processed.

  • Packing the Return:
    Pack the item securely in its original packaging to prevent damage during transit. Ensure that all parts, manuals, and accessories are included.

  • Return Shipping:
    You will be responsible for the cost of return shipping, unless the item is defective or damaged upon arrival. We recommend using a trackable shipping service to ensure your return reaches us safely.

3. Refund Process

  • Inspection of Returned Item:
    Once we receive your returned item, our team will inspect it to ensure it meets the eligibility requirements. If the item is approved for return, we will process a refund.

  • Refund Method:
    Refunds will be issued to the original payment method used for the purchase. Please note that it may take 5-10 business days for the refund to appear on your account, depending on your payment provider.

  • Partial Refunds:
    In certain cases (e.g., items that are returned with damage or missing parts), we may issue a partial refund. The refund amount will be determined based on the condition of the returned item.

4. Damaged or Defective Items

If you receive a damaged or defective item, please notify us within 7 days of receiving the product. We will offer a replacement or refund based on your preference. Please send us clear photos of the damage or defect to help us resolve the issue quickly.

5. Exchanges

If you would like to exchange an item for a different size, color, or model, please contact us to initiate the return and then place a new order. We cannot guarantee that the same item will be available at the time of the exchange, but we will do our best to accommodate your request.

6. Return Shipping Fees

  • Return Shipping Costs:
    Unless the item was defective or damaged, the return shipping fee is the responsibility of the customer. Shipping fees are non-refundable.

  • Original Shipping Fees:
    Original shipping charges are non-refundable unless the item is defective or an error occurred with your order.

7. Cancellations

If you wish to cancel an order before it ships, please contact us as soon as possible. We process orders quickly, and cancellations can only be made if the order has not yet been shipped. Once an order has been processed and shipped, it cannot be canceled.

8. How to Contact Us

If you have any questions regarding our Refund and Returns Policy, or if you would like to initiate a return or exchange, please contact our customer service team:

We are here to assist you and ensure that your experience with DesignPariz is smooth and hassle-free.

Thank you for shopping with us at DesignPariz! We value your satisfaction and are committed to providing high-quality home goods and excellent customer service. If you need assistance with a return, please don’t hesitate to reach out to us.